Shipping costs & delivery

Shipping
Shipping is free (see shipping list).

Tracking
You can track every shipment from Donatella online with a tracking number (tracking ID) that you receive from us. As soon as we hand over your order to DHL Germany or UPS, you will receive an automatic email from us with the tracking ID.

By default, we only ship to the countries listed (see drop-down menu during the ordering process). Depending on the size of your order, it will be shipped by DHL or a forwarding agent. The respective shipping costs are calculated automatically in our online shop. If you would like your order to be shipped to another country, please send us an email (info@donatella.de) and tell us the article, the quantity and the delivery address. We will then inform you at short notice whether we can also ship to the desired country and, if necessary, inform you of the shipping costs, as we have to ask our shipping partner about the shipping options and the costs in advance.

In the case of deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, costs for money transfer by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). You can find further information, for example, at https://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and on import sales tax at https://auskunft.ezt-online.de/ezto/Welcome.do and specifically for the Switzerland at https://xtares.admin.ch/tares/login/loginFormFiller.do.

SHIPPING IS CURRENTLY ONLY POSSIBLE IN THE EU!
we do not ship to third countries. Shipping is currently only possible within the EU.
No shipping to the USA, Canada, Switzerland.

Age and identity control:
We use the age and identity verification from DHL (DE). Depending on the destination country, we also use a live data comparison / Schufa-Ident / Post-Ident or UPS ID check. It is forbidden by law to deliver alcohol to anyone under the age of 18.

Collection from the warehouse
For larger orders, you can also collect your delivery directly from our warehouse in Vinningen. If you want to pick up your order, please contact our support team to arrange an exact pick-up date.

Realizable delivery units
We deliver 1/3/6/12/18/36/48 bottles worldwide with DHL. For larger orders or pallet goods, we deliver with a reliable partner shipping company from our region. In the case of a forwarding delivery, we will forward your contact details to the forwarding agent in order to clarify any final questions about the delivery (whether a forklift is required, whether a loading ramp is on site, whether you want individual packages or pallet delivery, whether the forwarding agent needs a lifting platform, etc.) .

Payment options
We offer the following payment options, unless otherwise stated in the respective product description:

1. Payment with PayPal
2. Bank transfer


For deliveries abroad, duties, taxes and fees may apply, which are not included in the total price displayed!

To Netherlands
Standard shipping costs: 0,00 €
To Lithuania
Standard shipping costs: 0,00 €
To Luxembourg
Standard shipping costs: 0,00 €
To Latvia
Standard shipping costs: 0,00 €
To Monaco
Standard shipping costs: 0,00 €
To Republic of Moldova
Standard shipping costs: 0,00 €
To Montenegro
Standard shipping costs: 0,00 €
To Macedonia
Standard shipping costs: 0,00 €
To Montserrat
Standard shipping costs: 0,00 €
To Malta
Standard shipping costs: 0,00 €
To Norway
Standard shipping costs: 0,00 €
To Poland
Standard shipping costs: 0,00 €
To Portugal
Standard shipping costs: 0,00 €
To Romania
Standard shipping costs: 0,00 €
To Russian Federation
Standard shipping costs: 0,00 €
To Sweden
Standard shipping costs: 0,00 €

To Slovenia
Standard shipping costs: 0,00 €
To Slovakia
Standard shipping costs: 0,00 €
To San Marino
Standard shipping costs: 0,00 €
To Turkey
Standard shipping costs: 0,00 €
To Ukraine
Standard shipping costs: 0,00 €
To Liechtenstein
Standard shipping costs: 0,00 €
To Italy
Standard shipping costs: 0,00 €
To Austria
Standard shipping costs: 0,00 €
To Estonia
Standard shipping costs: 0,00 €
To Belgium
Standard shipping costs: 0,00 €
To Bulgaria
Standard shipping costs: 0,00 €
To Belarus
Standard shipping costs: 0,00 €
To Switzerland
Standard shipping costs: 0,00 €
To Cyprus
Standard shipping costs: 0,00 €
To Czech Republic
Standard shipping costs: 0,00 €
To Denmark
Standard shipping costs: 0,00 €

To Spain
Standard shipping costs: 0,00 €
To Iceland
Standard shipping costs: 0,00 €
To Finland
Standard shipping costs: 0,00 €
To Faroe Islands
Standard shipping costs: 0,00 €
To France
Standard shipping costs: 0,00 €
To United Kingdom
Standard shipping costs: 0,00 €
To Georgia
Standard shipping costs: 0,00 €
To Gibraltar
Standard shipping costs: 0,00 €
To Greece
Standard shipping costs: 0,00 €
To Croatia
Standard shipping costs: 0,00 €
To Hungary
Standard shipping costs: 0,00 €
To Ireland
Standard shipping costs: 0,00 €
To Vatican City
Standard shipping costs: 0,00 €
To United Arab Emirates
Standard shipping costs: 0,00 €
To Japan
Standard shipping costs: 0,00 €
To China
Standard shipping costs: 0,00 €