Shipping & delivery
EU Shipping is free on all orders over 250 € (see shipping list).
SHIPPING IS CURRENTLY ONLY POSSIBLE IN THE EU!
No shipping to the UK, USA, Canada, Switzerland and Russia without valid import license.
You can track every shipment from Donatella online with a tracking number (tracking ID) you receive from us. As soon as we hand over your order to DHL Germany or UPS, you will receive an automatic email from us with your tracking ID.
By default, we only ship to the countries listed (see drop-down menu during the ordering process). Depending on the size of your order, it will be shipped by DHL or a forwarding agent. The respective shipping costs are calculated automatically in our online shop. If you would like your order to be shipped to another country, please send us an email (firstname.lastname@example.org) and tell us the article, the quantity and the delivery address. We will then inform you at short notice whether we can also ship to the desired country and, if necessary, inform you of the shipping costs, as we have to ask our shipping partner about the shipping options and the costs in advance.
In the case of deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, costs for money transfer by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). You can find further information, for example, at https://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and on import sales tax at https://auskunft.ezt-online.de/ezto/Welcome.do and specifically for the Switzerland at https://xtares.admin.ch/tares/login/loginFormFiller.do.
Age and identity control:
We use the age and identity verification from DHL (DE) and UPS (EU). It is forbidden by law to deliver alcohol to anyone under the age of 18.
Collection from the warehouse
For larger orders, you can also collect your delivery directly from our warehouse in Vinningen. If you want to pick up your order, please contact our support team to arrange an exact pick-up date.
Realizable delivery units
We deliver 1/3/6/12/18/36/48 bottles worldwide with DHL. For larger orders or pallet goods, we deliver with a reliable partner shipping company from our region. In the case of a forwarding delivery, we will forward your contact details to the forwarding agent in order to clarify any final questions about the delivery (whether a forklift is required, whether a loading ramp is on site, whether you want individual packages or pallet delivery, whether the forwarding agent needs a lifting platform, etc.) .
We offer the following payment options, unless otherwise stated in the respective product description:
1. Payment with PayPal
2. Bank transfer
3. Credit Card
4. Bitcoin (For Bitcoin Payment contact us)
For deliveries abroad, duties, taxes and fees may apply, which are not included in the total price displayed!